Returns
Opened sticker packs can't be returned. Stickers are a one-use adhesive product — once a pack is opened or a sticker has been peeled from its backing, we can't accept it back or resell it, so change-of-mind returns only apply to unopened packs in their original packaging. Email shop@sticar.store before posting anything back and we'll reply with the return address and instructions; return shipping for change-of-mind returns is paid by you.
Damaged, faulty or incorrect orders — 7 days
If your order arrives damaged, faulty or isn't what you ordered, we'll make it right. Email shop@sticar.store within 7 days of delivery with your order number and a photo of the issue, and we'll send a replacement or refund you in full — no need to post anything back unless we ask. A real person reads and replies to every email.
Your Australian Consumer Law rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty or not as described, you're entitled to a remedy — replacement or refund, including postage for faulty items. Those rights apply in addition to the policy above and are not limited by the 7-day window.
Shipping
STICAR orders are packed and dispatched from Australia — most within 24 hours, allow 1–3 business days during busy periods. Once your order ships, you'll receive an email confirming it's on the way.
Delivery estimates
| Destination | Estimated delivery |
|---|---|
| Australia | 3–7 business days |
| United States | 5–10 business days |
| New Zealand | 7–14 business days |
| Rest of world | 10–21 business days |
These are estimates, not guarantees. The estimate for your order is shown at checkout. Carrier delays, customs processing and peak periods can add time.
Shipping costs
- Free standard shipping on every order, wherever you are.
- All prices are in Australian dollars (AUD).
How to report a problem or start a return
- Contact us first — email shop@sticar.store with your order number. For damaged, faulty or incorrect orders, attach a photo and get in touch within 7 days of delivery. Returns sent without contacting us first can't be accepted.
- We'll reply with next steps — for damaged or incorrect orders that's usually a straight replacement or refund with nothing to post back.
- If an unopened pack is coming back for change of mind, post it at your own cost — we recommend a tracked service (we can't refund returns that go missing in the post).
- Refunds go to your original payment method and typically appear within 5–10 business days depending on your bank.